mark@newman: ~/portfolio - bash
mark@newman:~$ whoami --full
Mark Newman
// Systems & Network Engineer
Open to opportunities ✈ Relocating to Louisville, KY ✅ Authorized to work in the US, no sponsorship needed
mark@newman:~$ cat summary.txt
# 8+ years in IT across MSP and education environments
# Translates infrastructure complexity into plain business language
# Equally at home fixing a firewall or briefing a board
mark@newman:~$ cat about.md
about.md

I've built my career from the ground up, starting as an apprentice troubleshooting telephony systems in the UK, through network engineering and team leadership across a 100+ client MSP, to serving as the sole on-site IT lead for a 680+ user school, placed there by Inspired ICT, an MSP supporting UK schools.

The thread running through every role is the same: I translate. I take complex infrastructure problems and turn them into language that boards, account managers, and end users can actually understand and make decisions from.

In late 2026 I'm relocating to Louisville, Kentucky to be with my wife. We've been together eight years, and there's a beagle mix named waiting on the other side. I'm already authorized to work in the US, so for an employer it's as straightforward as hiring locally.

My curiosity with IT started long before any job title. As a kid, it was learning what a system restore point was the hard way after breaking the family PC, port forwarding a Minecraft Hunger Games server on a 10 mbps line and taking out the whole family's internet, and figuring out what software conflicts actually were by modding Fallout New Vegas. I've since built a career out of it. I still, to this day, have absolutely no idea why every app needs to install C++ redistributables. The curriculum doesn't cover any of that, funnily enough.

8+
Years in IT
1
Family PCs Bricked
100+
SMB Clients Supported
680+
Users Supported
systemctl status mark.service
$ systemctl status mark.service
availabilityactive (open to opportunities)
relocationin progress → Louisville, KY (Nov 2026)
learningactive (CompTIA Security+) since Aug 2026
uptime8+ years, no major outages
mark@newman:~$ git log --career --oneline
Inspired ICT · MSP supporting UK schools · Remote Jul 2024 to Present  /  2 roles, 1 company
●
Senior IT Technician CURRENT
Remote
Jul 2024 to Present ▶
+Redesigned ticket flow and documented a new support work system for the team
+Scripted laptop provisioning for school sites, replacing a fully manual setup process
+Automated the annual student year-group rollover and built a randomized, easy-to-remember password reset process for young students
●
On-Site Head of IT
Sherfield School · Sherfield on Loddon, UK · placement via Inspired ICT
Jul 2024 to Jul 2026 ▶
+Inherited an IT environment with no structure, documentation, or processes from the previous incumbent and rebuilt it from the ground up as the sole on-site IT lead supporting 550 students and 130+ staff
+Led a full campus Wi-Fi overhaul, surveying all buildings to identify significant dead zones and project managing the replacement of every access point with modern Cambium hardware
+Designed and implemented a fully isolated exam IT system: a self-repairing VLAN with its own printer ecosystem that blocks internet access during exams while giving students full functionality
+Managed in-house Cisco contractors for infrastructure changes, acting as the technical authority and project lead throughout
+Attended board and senior leadership meetings as the IT representative, shaping how technology decisions aligned with the school's wider strategy
+Administered Microsoft 365 Education including Entra ID, Intune, and Teams; managed CPOMS, Smoothwall, and Cisco Umbrella for safeguarding and DfE/Ofsted compliance
+Managed the IT budget independently and owned the infrastructure roadmap, reporting directly to senior leadership
Coffee Cup Solutions · Wokingham, UK Mar 2019 to Jul 2024  /  3 roles, 1 company
●
Technical Service Delivery Analyst
Enterprise division · 6 clients incl. Bank of England subsidiary
Oct 2023 to Jul 2024 ▶
+Identified critical gaps in the change management process across a 6-client enterprise portfolio including a Bank of England subsidiary
+Designed and implemented automated error-checking and validation processes that prevented incorrect changes from reaching production
+Converted manual, written change processes into automated workflows, removing human error from high-risk procedures
+Supported a team of 4 specialist Citrix VDA engineers, providing technical oversight across the client portfolio
+Attended client service meetings providing technical input and contributing to reporting and service documentation
●
IT Support Team Leader
MSP division · 100+ SMB clients
May 2021 to Oct 2023 ▶
+Led technical delivery for a support team serving 100+ SMB clients, owning engineer performance, recruitment, mentorship, and workload management
+Acted as the bridge between the technical team and account managers, translating infrastructure complexity into plain business language
+Deployed and managed RMM tooling across NinjaRMM and ConnectWise Automate, improving proactive monitoring and automated remediation
+Championed PowerShell automation to streamline Active Directory, Microsoft 365, and routine infrastructure tasks
+Implemented documented support processes and knowledge base workflows, so every ticket had complete information and correct categorization
●
Network / Infrastructure Technician
MSP division · 100+ SMB clients
Mar 2019 to May 2021 ▶
+Designed and managed network infrastructure for 100+ SMB clients including VLANs, Sophos, Fortinet and Cisco firewall management, switching, routing, and VPN
+Built and maintained Windows Server environments (2016/2019/2022) with Active Directory, Group Policy, DNS, DHCP, and Remote Desktop Services
+Administered Hyper-V virtualisation and delivered cloud infrastructure across Azure and AWS
+Deployed and managed Datto backup and disaster recovery solutions, SAN/NAS storage, Ubiquiti Wi-Fi, and physical server builds
●
Infrastructure & Telephony Apprentice
Solutions Consultants ICT Ltd · Pangbourne, UK
Jan 2018 to Mar 2019 ▶
+Managed and resolved customer support tickets across hardware, software, and infrastructure, consistently meeting SLA targets
+Maintained and troubleshot client telephony systems including VoIP, on-premise PBX, and 3CX, handling ring groups, call queues, SIP trunks, and desk phone provisioning
+Built and maintained a documentation library of common issues and resolutions, improving team efficiency and onboarding speed

// before the career
○
Bartender
Revolution Bars · Reading, UK
Jun 2017 to Jan 2018 ▶
+Before IT, there was hospitality. Slinging drinks across a busy bar on a Friday night teaches you things no classroom does: how to stay calm under pressure, how to communicate quickly, and how to deal with difficult people. Admittedly, most of them were drunk. Still counts.
○
Temporary Cold Foods Assistant
Marks & Spencer · Reading, UK
Christmas 2016 ▶
+Put fresh milk at the back of the fridges to encourage people to buy the older stock at the front. They reached to the back anyway. Some problems don't have a technical solution.
mark@newman:~$ skills --list --all --group-by category
Microsoft 365 & Cloud
Exchange OnlineSharePoint OnlineTeams AdminOneDriveEntra IDIntunePurviewPower AutomateConditional AccessAzure IaaS/PaaSHyper-V
Networking
VLANs & TrunkingSophosFortinetCiscoSwitching & RoutingVPN Site-to-SiteVPN Remote AccessUbiquiti Wi-FiDNS Management
Security
Endpoint Protection & EDRMFAPatch ManagementBackup & DRDKIM / SPF / DMARCDLPPhishing SimulationVulnerability ScanningZero TrustIncident Response
Infrastructure
Windows Server 2016-2022Active DirectoryGroup PolicyDNS & DHCPSAN / NASDatto BackupPhysical Server BuildsRack DesignMDT
ITSM & Service Delivery
ConnectWise ManageAutotask / DattoSLA ManagementChange ManagementAsset ManagementVendor ManagementEscalation ManagementITIL
Education IT
SIMS MISiSAMSCPOMSSmoothwallCisco UmbrellaM365 EducationDfE / Ofsted ComplianceBYOD ManagementAV & Classroom Tech
Scripting & Automation
PowerShellAD AutomationNinjaRMMConnectWise AutomateDatto RMMMDT DeploymentTask SchedulingGroup Policy Scripting
Telephony & Comms
VoIPTeams VoiceOn-Prem PBX3CXSIP TrunksCall RecordingMDM
Leadership & Management
Team LeadershipLine ManagementRecruitmentMentoringStakeholder ManagementIT StrategyBudget OwnershipBoard Reporting
mark@newman:~$ cat education.json
●
Level 3 Apprenticeship: IT & Networking
QA Apprenticeships · Graduated with 6 Microsoft qualifications including Networking Fundamentals, Mobility & Device Fundamentals, and Coding & Logic
2018 to 2019
●
Level 3 Engineering
Reading College · Outstanding grades throughout. Realised IT was the actual calling and pivoted accordingly.
2016 to 2017
○
Secondary Education & High School Diploma equivalent
Little Heath School · Reading, UK
2009 to 2016
mark@newman:~$ sudo apt install us-market-readiness
apt install - currently learning
✓ Microsoft Certified: Azure Fundamentals (AZ-900) verify ↗ installed
# One earned and verified above. Relocating to the US in Nov 2026, so I'm
# adding credentials US employers recognise on top of UK experience.
$ sudo apt install comptia-security-plus
Reading package lists... Done
Building dependency tree... Done
The following NEW credential will be installed: comptia-security-plus
Unpacking CompTIA Security+ (SY0-701)...in progress
# Why Security+: DoD 8570 approved, opens regulated and government-adjacent
# roles, and ratifies the security work already in my experience.
Security+ SY0-701 AZ-104 (queued) CySA+ (planned)
# TODO: non-technical dependencies for life in the US
[ ]Learn to drive on the wrong (right) side of the road
[ ]Internalise that a US large != a UK large. The portions are enormous
[ ]Stop saying "sorry" when someone else bumps into me
[ ]Work out how tipping actually works before embarrassing myself
[x]Accept that "chips" now means something completely different
mark@newman:~$ ssh mark@newmantech.co.uk
SSH Connection ● READY
Connecting to mark@newmantech.co.uk...
Connection established. Authentication successful.
Open to new opportunities and interesting technical challenges.
Currently based in Reading, UK. Relocating to Louisville, KY later this year.
mark@newmantech.co.uk